Diagnostic visit
A licensed tech comes out, finds the fault and explains it. Waived entirely if you approve the repair the same visit.
Copper & Coil
(613) 555-0114
Plumbing · Heating · Cooling · Ottawa since 1998
No heat at 11 pm? A real person picks up.
Tell us what's wrong, see the price before we start, and pick an arrival window that actually holds. Licensed techs, stocked vans, flat-rate quotes.
- 4.9 ★612 Ottawa reviews
- 24/7Real dispatcher, no queue
- Licence #PL-40118Insured · WSIB covered
What's wrong?
Tap the closest match. We'll tell you how urgent it is, what the job usually is, and roughly what it costs - before you give us a phone number.
Likely job-
Typical range-
How soon-
Stop - don't book this online.
If you smell gas or a CO alarm is sounding: get everyone outside, don't touch light switches, and don't start the car in the garage. Then call Enbridge emergency at 1-866-763-5427 from outside the house.
Once the gas utility has made it safe, call our 24/7 line and we'll have a licensed gas tech there the same day.
Do we come to you?
We cover Ottawa and the inner suburbs - postal codes K1A through K4C. Kanata, Barrhaven, Orléans and the Glebe are all in.
You see the price first
No hourly meter running while you watch. We diagnose, we quote a flat rate, you say yes or no.
Surprises
The flat-rate quote is approved on your phone before a tool comes out of the van. If it turns out to be worse, we re-quote - we never just add it to the bill.
Your live estimate
For a furnace no-heat call
$249 – $540
Range covers the common causes for this job. Your quote is exact.
Furnace tune-up is due
Your last one was Oct 14, 2025. Booking before Oct 31 keeps the parts warranty on your Lennox ML193 and usually stops the January no-heat call.
- Problem
- Address
- Arrival window
- Confirm
What are we coming out for?
This sets the tech we send and the parts they load on the van.
0/240
Send us a photo of the unit
The rating plate tells us the model and the parts to bring. Nothing is uploaded in this demo.
Selected: Furnace no heat
Where are we going?
Access notes save everyone a phone call at the curb.
Anything the tech should know?
Nothing selected - the tech will ring the front bell.
When should we come?
Two-hour windows, and we text you when the tech is 30 minutes out. The name under each window is who's actually covering it.
Today, Wed Sep 2 · 2–4 pm with Marcus Delaine
Estimate for this visit: $249 – $540
Last bit - how do we reach you?
One text when the job is confirmed, one when the tech is 30 minutes out. That's it.
JobFurnace no heat
Address214 Fifth Ave, Ottawa K1S 2M4
WindowToday, Wed Sep 2 · 2–4 pm
TechnicianMarcus Delaine
AccessRing the front bell
Estimate$249 – $540
You're on the board
Today, Wed Sep 2 · 2–4 pm · Furnace no heat
CC-4477
MD
Marcus Delaine
Gas & heating · 11 years with Copper & Coil
- You'll get a text when he's 30 minutes outTo (613) 555-0198, with his photo and the van plate.
- Nothing is charged yetThe $89 diagnostic is only billed if you decline the repair.
Your job, live
Same screen the homeowner keeps open. Every status here is pushed from the dispatch board - move a card there and this changes.
CC-4477
Booked
Furnace no heat · 214 Fifth Ave
Today, Wed Sep 2 · 2–4 pm arrival window
- Booked
- Assigned
- On the way
- On site
- Complete
Dispatch has your job. A tech is assigned the moment the morning board is built.
MD
Marcus Delaine
Gas & heating · 11 years with Copper & Coil
22
min away
Van 4 left the Bells Corners depot · 6.2 km
Quote ready
Marcus found the fault
Cracked hot-surface ignitor, and the flame sensor is carboned over. It's a 2013 Lennox ML193 - both parts are on the van. Nothing else on the furnace is failing.
Approve total $429.00 before HST · diagnostic waived
Invoice CC-4477
Work completed 4:12 pm by Marcus Delaine. Furnace tested through two full cycles before he left.
| Item | Detail | Amount |
|---|
Total due $0.00
How did Marcus do?
Reviews go on the tech's own profile - the crew sees them at Monday's toolbox talk.
Demo control - in the real product this is dispatch and the tech's phone.
The flat-rate book, in public
Every job we do most often, with the real price. Search it or filter by trade - the same book the tech carries.
-
Furnace no-heat repairDiagnosis, ignitor or flame sensor, combustion test$249 – $540
-
Furnace tune-up21-point clean, test and safety check · 60–75 min$169 flat
-
Boiler circulator pumpGrundfos or Taco swap, system bled and balanced$610 – $890
-
AC capacitor / contactorThe usual cause of a condenser that hums but won't start$229 – $395
-
Refrigerant leak search + rechargeNitrogen pressure test, repair, weighed-in R-410A$480 – $1,150
-
Kitchen or bath drain augerUp to 25 ft of line, cleared and flow-tested$189 flat
-
Main stack camera inspectionRecorded run to the city connection, report emailed$310 flat
-
Sump pump replacement1/3 hp Zoeller, new check valve, tested with a full pit$720 – $980
-
Water heater element / thermostatTank drained, element swapped, anode checked$285 – $470
-
Toilet rebuild or resetFill valve, flapper, new wax seal, floor bolts$215 flat
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Burst pipe repairCopper or PEX section, new shut-off, pressure tested$340 – $760
- Nothing in the book matches that. Try "drain", "furnace" or clear the search - or tell us in your own words on the booking form.
Move your arrival window
Pick another window. Your slot is released the moment you confirm, so someone else on the emergency list can have it.
Pay invoice CC-4477
Amount due $0.00
Card details never touch our servers - and this demo stops here. Nothing is charged.
Dispatch · Wed, Sep 2 · 1:45 pm
Today's board
The office side of the same jobs. Assign a tech or move a card and the homeowner's tracker updates on their phone.
Capacity today3 slots left
Jobs on the board7
Unassigned2
Revenue booked$3,180